The American Express has a history that traces back to 1850, when it began as a small express mail service in Buffalo, New York. The company eventually merged with other companies and in 1871 became a joint stock company. That same year, the company began expanding its financial services, including money orders, which were competitive with those of the United States Postal Service.

The company is one of the largest credit card issuers in the world, with a stellar reputation for customer service. The company also offers many rewards programs that customers love. Although the company is ranked highly in customer satisfaction surveys, there are some areas that can use improvement.

STARBUCKS

Starbucks is a company that understands the importance of creating a community atmosphere for its customers. Employees are friendly and helpful, and their smiles can be hard to miss. They have a system in place that consists of multiple touch points to ensure that customers are happy from the very first moment they walk in the store.

Employees are also trained well. Starbucks has a high employee satisfaction rate. This is important since customers deal directly with employees, so the baristas should be well trained and retrained.

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